Pre-sale engineers assist customers in production line layout according to customer needs, and provide overall solutions according to customer needs to ensure that the entire production process is arranged more smoothly and efficiently.
During the sale, we will provide a full range of services through telephone, email, on-site and other service channels, including but not limited to:
2. On-site support: According to requirements, special on-site technical support personnel are available to respond to major difficult service requests that are urgent or cannot be resolved through the support hotline.
The after-sales service is built on the strong service network of Shenzhen Han's Semiconductor Test Technology Co., Ltd. After-sales service centers are set up in major cities in each province, and each service center is equipped with product accessories to form a first-level service network. There are currently 33 service centers, meeting the requirements of 1 hour response and 24 hours arrival at the scene. At the same time, the Shenzhen headquarters is equipped with a strong after-sales technical team that can reach the customer's site within 48 hours to solve the problem and promises a one-year warranty.